I recently encountered a use case, where I had to push the Skype for Business RGS Workflows to the limit. While I know there are "paid" software out there that can simplify the task. I thought I would write a script that can do the same thing (with some knowledge of P$).
The script is divided into three sections.
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The script is divided into three sections.
- The first section of this script is where you can make changes to put the Workflow parameters and customise the script for your environment.
- The second section is where the fun is; you will need to edit this based on the IVR questions and responses; edit this as you see fit; I have tried to include as much as possible in there.
- DO NOT EDIT the third section; as this retrieves the Workflow (or creates it); and updates it with the information from the first two sections.
v.0.1 - 2020.05.01 - Update-CsIvrWorkflow.ps1